Shipping & Delivery


We pride ourselves on our fast and efficient dispatch of orders, which is one of many factors that have enabled us to build and maintain a loyal, happy customer base. If goods are required for UK Mainland Express Delivery, Please call to ensure products are in stock. We cannot process orders or deliver on UK Bank Holidays and Weekends. All deliveries are dispatched via UPS, Royal Mail and Tuffnells and will require a signature upon receipt. Offshore and International shipments will be charged a premium above the standard delivery charges. Don't hesitate to contact us for an accurate delivery price.

We provide estimated delivery dates based on stock availability. If no one can take the delivery, the courier will leave details at the address to rearrange the delivery. We may need to charge additional handling for the return and re-delivery. Should no-one be available to take the re-delivery, we may cancel the order and refund your money, excluding any additional charge for the return and re-delivery.

Insulation Packaging:

Most of our insulation products are supplied in 2-metre lengths. Insulation lengths not purchased in box quantities will be folded to reduce shipping and handling charges to facilitate inclusion in a smaller package. This folding will have no detrimental effect on the insulation.

Product Substitution:

We maintain accurate stock levels; however, a trade purchase may sometimes reduce our stock, and we may be unable to supply you with that particular product. In these circumstances, we will fulfil your order with ANOTHER MANUFACTURERS STOCK of equivalent or GREATER specification.

International and Offshore orders

Offshore and International deliveries will be charged a premium above the standard delivery charges. Don't hesitate to contact us for an accurate delivery price. (All prices are inclusive of VAT). We will send goods via trackable courier to prevent loss. The courier used will depend on the parcel size, so please be patient, as some are quicker than others. A courier surcharge will apply for delivery to Northern Ireland, the Republic of Ireland, the Channel Islands, the Scilly Islands, the Scottish Offshore, the Scottish Highlands, the Isle of Man & and the Isle of Wight. Any pallet deliveries to these areas may incur a further surcharge; don't hesitate to get in touch with us for details. Where this applies, you will be contacted the following working day after placing the order to advise of additional charges.

Customs Charges:

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges due to local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the Products and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other fees that may be levied outside the EU. The recipient of the goods, not the person placing the order, will receive a separate request to pay these charges. If you're ordering Products to be delivered to someone else, please ensure they know they'll be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we cannot offer assistance on these processes. We advise that you check the import charges applicable in any non-EU country before ordering Products to be delivered there. You (or the recipient of the Products if different) will be the Importer for all international deliveries of the Products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations and that there are no local requirements or restrictions that may affect the receipt of your order.


All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for failing to deliver the ordered products within these stated time frames. We will let you know if we cannot provide your products within 30 days of receiving payment from you and allow you to either wait for the products or cancel your order. Save for made-to-measure goods; if you choose to cancel your order, we will give you a full refund. If applicable, we strongly recommend that you do not book fitters or tradespeople until your order has been delivered and checked by you. We cannot be held responsible for any third-party charges incurred due to the non-delivery of an order or orders not being reviewed on delivery. We will always try to make one single delivery wherever possible to minimise inconvenience. This means that the longest lead time will apply to the whole order when your order contains a mix of products with different delivery lead times. However, when you request a combination of products, this may not always be possible.


Orders placed for made-to-measure products may not be cancelled. You may cancel other orders before they are dispatched to you. Please email with your order number, postcode and contact telephone number.

Defective/Damaged Products

In the unlikely event that a product is faulty or is delivered damaged, we will exchange the product or provide you with a full refund provided you advise us of the fault within seven days of the date the product is delivered to you. We can either collect the product or dispatch a replacement. To arrange for the product to be obtained, don't hesitate to contact us with your order number, the details of the product to be returned and whether you would like a refund or replacement. Once the returned merchandise has been received and inspected, we will dispatch the replacement or process the refund. All refunds will be made to the card/account used to purchase the product.

Order Discrepancies

Any order discrepancies must be reported to us within 48 hours.

Products No Longer Required – Your rights under the UK Distance Selling Regulations (2000)

You may return any product to us if you change your mind. The product must be returned in its original condition within seven working days of the date it was delivered to you. We can collect the product, or you can return the product to our warehouse at the address given above. To arrange for the product to be obtained, please email with your order number and the details of the product to be returned. You will be charged for the cost of the return. A minimum collection charge of £15 will apply to goods returned. This amount will be deducted from any refund made. Alternatively, you may return the goods to us at your own cost. Please email if you wish to send products back. Please include your contact details and sales order reference number. The cost will be refunded once the goods have been returned in satisfactory condition. A suitable trackable delivery service is highly recommended for returning goods to us. Refunds will only be made once goods are safely received in our warehouse in a satisfactory condition. Your refund will be processed once the returned product has been received and inspected. All refunds will be made to the card/account used to purchase the product within 30 days of receipt. Unless you are a "consumer" (as defined in the Consumer Protection (Distance Selling) Regulations 2000), the delivery charges are not refundable, and we shall be entitled to deduct a 20% restocking charge from the amount to be refunded to you. Please note that made-to-measure/special order products cannot be returned unless faulty. Refunds are unavailable on "free with purchase" items unless all other products are returned.

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