Terms & Conditions

Welcome to the Pipelagging website. This website is owned by and operated on behalf of Ryan Air conditioning Spares Limited (otherwise referred to as ′we′, or ′us′).

Company Registration Details:

Name: Ryan Air conditioning Spares Ltd. Registered Office: Barton House, 657 Liverpool Road, Cadishead, Manchester M44 5XD. These terms apply to your use of this website, including any orders you place through it or orders placed by telephone, fax, email or purchase order forms in the case of credit account customers. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms. These terms do not affect your statutory rights.


We accept Visa and MasterCard credit card; Maestro, Delta, Visa Electron and Solo debit cards and via direct bank transfer. We also accept payment via PAYPAL.

Credit Account

To apply for our Credit Account (Business Only), please email

Please return the completed form to

Our payment terms are 30 DAYS END OF MONTH. The goods supplied remain the property of Ryan Air Conditioning Spares Ltd until paid for in full.  The debt on any invoice will be assigned to RBS Finance Ltd and only they, or their dully appointed agent can give a valid discharge.  Until further notice, your remittance - payable to RBS Invoice Finance Ltd - should be sent to us as, as their duly appointed agent, to the address shown on the invoice.  If you wish to pay by credit transfer, our bank details are as follows:

Natwest Bank

Sort Code: 01-08-81

Account Number: 56009305

If payment is not received in full and on time, interest is payable up to 8% plus the Bank of England base rate for business-to-business transactions on any such overdue amounts from the due date until payment is made in full. We will notify you of the interest that is charged. In addition, we shall be entitled to claim interest, fixed sum compensation and reasonable cost under the Late Payment of Commercial Debts (Interest) Act 1998 where you fail to make payment of any amount properly due on its due date.

Placing an Order

When you place an order through our website or any other medium, we will send an e-mail to confirm that we have received the order. All orders are subject to these Terms of Use and our Sale Terms. Orders placed through our website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.  This includes orders where we suspect fraudulent activity, or any orders where the incorrect delivery charges have been made. Should there be an error with any delivery charge, we will contact you to notify you of this error.  Any orders where incorrect delivery charges have been made may be cancelled by us and your payment will be refunded. All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible.


We pride ourselves on our fast and efficient dispatch of orders, which is one of many factors that have enabled us to build and maintain a loyal, happy customer base. If goods are required for UK mainland next day delivery, please call to ensure goods are in stock. We are unable to process orders or deliver on UK Bank Holidays and Weekends. All deliveries are dispatched via signed for courier and will require a signature upon receipt. Offshore deliveries will be charged a premium above the standard delivery charges. Please contact us for an accurate delivery price. Courier deliveries are between the hours of 8.00am – 6.00pm, Monday to Friday. Some couriers may be able to give you a timed delivery slot, but we cannot guarantee this.

We provide estimated delivery dates based on stock availability. If no one is available to take the delivery, the courier will leave a card for you to rearrange. Should the courier attempt delivery 3 times and they are unsuccessful your order will be returned to us. We may then need to make an additional handling charge for the return and redelivery and/or we may cancel the order and refund your money excluding any additional charge for the return and redelivery.

All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. We will let you know if we cannot deliver your products in a timely manner as soon as possible after order placement and give you the opportunity to either wait for the products or cancel your order. Save for made to measure goods, if you choose to cancel your order, we will give you a full refund. If applicable, we strongly recommend that you do not book fitters or tradesmen until your order has been delivered and checked by you. We cannot be held responsible for any third-party charges incurred due to non-delivery of an order, or orders that have not been checked upon delivery. We will always endeavour to make one single delivery to you wherever possible to minimise any inconvenience. This means that when your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. However, when you place an order containing a mix of products this may not always be possible.

We provide estimated delivery dates based on stock availability. If no one is available to take the delivery, the courier will leave details at the address to rearrange delivery. We may need to make an additional handling charge for the return and re-delivery. Should no one be available to take the re-delivery, we may cancel the order and refund your money, excluding any additional charge for the return and re-delivery.

Insulation Packaging:

The majority of our insulation products are supplied as 2 metre lengths.  In order to reduce shipping and handling charges, insulation lengths that are not purchased in box quantities, will be folded to facilitate inclusion in a smaller package. This will have no detrimental effect to the insulation.

International and Offshore orders

We will send goods via trackable courier to prevent loss. The courier used will depend on the size of the parcel so please be patient as some are quicker than others. A courier surcharge will apply for delivery to Northern Ireland, Republic of Ireland, Channel Islands, Scilly Islands, Scottish Offshore, Scottish Highlands, Isle of Man & Isle of Wight. Any pallet deliveries to these areas may also incur a further surcharge, please contact us for further information. Where this applies you will be contacted the following working day after the order is placed to advise of any additional charges.

Customs Charges:

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the goods, not the person placing the order, will receive a separate request for payment of these charges. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we’re unable to offer any assistance on these processes. We advise that you check the import charges applicable in any non-EU country before ordering Products to be delivered there. You (or the recipient of the Products if different) will be the Importer for all international deliveries of the Products. Therefore, before placing an order, it’s your responsibility to check that any Products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.


Orders placed for made-to-measure products may not be cancelled. You may cancel other orders at any time before they are dispatched to you. Please email with your order number, postcode and contact telephone number.

Defective/Damaged Products

In the unlikely event that a product is faulty or is delivered damaged we will exchange the product or provide you with a full refund provided you advise us of the fault within 14 days of the date the product is delivered to you. We can either collect the product or dispatch a replacement. To arrange for the product to be collected, please contact us, with your order number, the details of product to be returned and whether you would like a refund or replacement. Once the returned product has been received and inspected, we will either dispatch the replacement or process the refund. All refunds will be made to the card/account used to purchase the product.

Order Discrepancies

Any order discrepancies must be reported to us within 48 hours.

Products No Longer Required – Your rights under the EU CONSUMER RIGHTS DIRECTIVE - Effective from June 13th 2014

You may return any product to us if you change your mind for any reason. The product must be returned in its original condition within 14 days of the date it was delivered to you. We can either collect the product or alternatively, you can return the product to our warehouse at the address given above.  To arrange for the product to be collected, please email:, with your order number and the details of product to be returned. You will be charged for the cost of the return. If the product is not in the original condition, any refund will be proportionate to the condition in which it was received. A minimum collection charge of £18 will apply to goods returned. This amount will be deducted from any refund made. Alternatively, you may return the goods to us at your own cost. Please email if you wish to send goods back. Please include your contact details and sales order reference number. Once the goods have been returned in a satisfactory condition, the cost will be refunded. It is highly recommended that a suitable trackable delivery service is used to return goods to us. Refunds will only be made once goods are safely received in our warehouse in a satisfactory condition. Your refund will be processed once the returned product has been received and inspected. All refunds will be made to the card/account used to purchase the product within 14 days of receipt.

Unless you are a “consumer” (EU CONSUMER RIGHTS DIRECTIVE - Effective from June 13th 2014), the delivery charges are not refundable and we shall be entitled to deduct a 20% restocking charge from the amount to be refunded to you. Please note that made to measure / special order products cannot be returned unless faulty. Refunds are not available on “free with purchase” items, unless all other products are returned.

Warranty Claims

All warranty claims shall be dealt with in accordance with the individual manufacturer’s warranty policy. Please contact us for details. Should goods need to be returned to the manufacturer under warranty then any costs incurred shall be bore by the customer.

F-gas Credentials

Under the recent changes to the F-gas regulations, we are only permitted to sell pre-charged air-conditioning and refrigeration systems to customers whose F-gas credentials are logged on our computer record for your account.


All prices are listed both exclusive and inclusive of VAT, where appropriate. Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. All prices are subject to change without prior notice. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.


You are solely responsible for any orders submitted to our website. Further information on on-line security can be found at


Other than personally identifiable information, which is covered under our Privacy Policy, which forms part of these Terms of Use, any material you transmit or post to the website shall be considered non-confidential or non-proprietary and we shall have no obligation with respect to such material. We and our designers shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.

Access to the Website

We will try to ensure that our website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Copyright and Database Rights

Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by RACS Limited. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited. All brand names used in this website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these marks or names and any such use may constitute an infringement of the holders rights. Any rights not expressly granted in these terms are reserved.

Links to other websites

Our website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave our website. We are not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links. If you do access any third-party websites linked to our website you do so at your own risk and we will not be liable for any loss or damage which you may suffer as a result of your dealings with any third party.


The information contained on our website is for general guidance only. Whilst we make every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on our website should not be relied upon, and expert advice should be sought from an appropriate professional. We reserve the right to change or update any website content, prices or products at any time without prior notice. The material on our website is provided ′as is′, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to our website. All sizes quoted are approximate. Pictures are for illustration purposes only. The colour and appearance of actual products may differ to the items shown on this website. The Product(s) shall be installed in accordance with and in line with any guarantees and recommendations of the manufacturer of the Product(s)


Our liability in relation to any order placed by you shall be limited in accordance with our Sales Terms. To the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of our website. This does not include or limit in any way our liability: a) for death or personal injury caused by our negligence; b) for fraud or fraudulent misrepresentation; or c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to £1,000. We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. We will not be liable to you where we are unable to perform our obligations due to matters outside our control. 

The Company shall not be liable for failure by the Customer (and/or the Distributor) to install the Products and/or use the Products in a manner contrary to Manufacturers Instructions and/or in a manner not anticipated by the Manufacturers.



Should any term be found to be invalid or unenforceable, it shall, to such extent, be deemed severable and the remaining terms shall continue in full force and effect. We reserve the right to make changes to these terms in the future. Any changes will be posted to our website and will take effect immediately. You should, therefore, read the terms each time you access our website. The material and information contained on our website is not aimed at or meant to be viewed by persons other than those in mainland United Kingdom. Any person who chooses to access our website from other locations is responsible for compliance with applicable local laws. The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Click & Collect

All Click & Collect purchases are subject to Ryan Air Conditioning Spares Ltd Terms & Conditions. In addition, please see below Click & Collect terms and conditions.

  • 1.When placing an order on our website you will be given the option to choose our Click & Collect service where available, which will allow you to collect your item(s) from our trade counter in Irlam, Manchester, M44 5PN on a date/time to suit you.
  • 2.On placing a Click & Collect order, you will immediately receive an email confirming your order has been received and is being processed.
  • 3.In the case where your order contains a number of items and one or more of them is not available , you will receive an email confirming the available items.
  • 4.Orders will be ready for collection during trade counter opening hours.
  • 5.On arrival at our trade counter you will need to have your unique order number
  • 6.Due to limited storage space your order will be held and available for 21 days following the date of order
  • 7.If you do not collect your order within the indicated timeframe, your order will be automatically cancelled
  • Returns Policy

    Returns will not be accepted without prior authorisation from Please email

    Items ordered in-correctly or that are surplus to requirements may be subject to a restocking charge. Once you have your authorisation, please ensure you send the return to the following address:

    Unit 15 Wharfside Business Park,
    Irlam Wharf Road,
    M44 5PN

    Pipelagging cannot accept any liability for items which are not correctly addressed or packaged for return.

    Credit or replacement product will only be issued on receipt and Pipelagging acceptance of faulty or damaged items.

    Item(s) must be returned within 30 days of the issue of authorisation. If not returned by this date then no credit will be given.

    Please note that no return will be accepted by Pipelagging unless prior authorisation is obtained.

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