Shipping policy

Overview

Pipelagging.com delivers throughout the United Kingdom. All orders are processed and dispatched from our UK warehouse.

Order Processing Times

Orders placed Monday to Friday before 1pm are dispatched the same working day, subject to availability. Orders placed after 1pm, or on weekends or public holidays, are dispatched the next working day. This does not apply to Click & Collect orders.

We aim to process all orders promptly, but processing times may vary during peak periods.

Delivery Times

Estimated delivery timeframes:

  • Standard Delivery (UK Mainland): 2–5 working days

Deliveries to remote, offshore, or non-mainland locations may take longer.

All delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, weather conditions, or other factors outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on:

  • Order weight
  • Order size
  • Delivery location
  • Selected delivery method

Standard Rates & Delivery Options:

  • Standard Delivery: £7.50
  • Free Delivery: Free shipping is automatically applied to all orders over £100.
  • Oversized Item Surcharge: A £30 trunking surcharge applies to items or orders measuring 2 metres or more.

Any applicable free shipping thresholds or promotions will be displayed clearly at checkout.

Insulation Packaging

Most insulation products are supplied in 2-metre lengths.

Orders not purchased in full box quantities may be folded for shipping efficiency. This does not affect product performance.

Click & Collect (Warrington)

How does Click & Collect work?

Select Click & Collect at checkout. Click & Collect orders are prepared for collection on the next working day after your order is placed, subject to stock availability.

Please do not travel until you have received your Ready for Collection confirmation. Some products may require additional time to locate, transfer or prepare.

Where do I collect my order?

Pipelagging.com 520 Europa Boulevard Gemini Business Park Warrington WA5 7TP

When can I collect?

Once you have received your Ready for Collection confirmation, orders can be collected during our normal opening hours:

Monday–Friday: 8:00 AM–4:00 PM Closed weekends and UK Bank Holidays.

What do I need to bring?

Please bring your order number or collection confirmation with you.

How long will you hold my order?

We will normally hold Click & Collect orders for up to 21 days. Orders not collected within this period may be cancelled and the goods returned to stock.

Delivery Responsibility and Risk

Risk in the goods passes to you upon delivery.

You are responsible for:

  • Inspecting goods at the time of delivery
  • Signing for goods where required

If goods are signed for as "received in good condition", we may be limited in our ability to claim against the courier.

Delivery Issues

If your order arrives damaged, incorrect, or with missing items, please notify us within 48 hours of delivery.

Email: info@pipelagging.com

Please include:

  • Your order number
  • Photos of the issue

Failure to report issues promptly may affect our ability to investigate a courier claim or resolve the matter quickly.

Failed Deliveries

If a delivery fails due to:

  • An incorrect address being provided
  • Failure to accept delivery
  • Failure to collect from the courier depot

Additional delivery charges may apply.

Returns

All returns must be authorised before items are sent back.

For full details, please refer to our Refund Policy.

Alternatively, contact us at info@pipelagging.com.