Refund policy

Returns Summary

  • 30-day return window from the date of delivery.

  • Prior authorisation is strictly required before sending any items back.

  • Items must be unused, undamaged, and in their original packaging.

  • Customer pays return shipping unless the item is faulty or incorrect.

  • Items ordered incorrectly or surplus to requirements may be subject to a restocking fee of up to 20%.

  • Refunds/credits are processed within 10 business days of approval.

Return Eligibility

We offer a strict 30-day return window from the date of delivery. Item(s) must be returned within 30 days of delivery; if not returned by this date, no credit or refund will be given.

To be eligible for a return, items must be:

  • Unused and in original condition.

  • In original packaging.

  • Free from installation marks, cuts, or damage.

  • Accompanied by proof of purchase.

Please Note: Pipelagging.com cannot accept liability for items not correctly addressed or packaged for return. Returns for business customers are handled at our discretion and may be subject to additional conditions.

How to Request a Return

All returns must be authorised before being sent back. No return will be accepted by Pipelagging unless prior authorisation is obtained.

To request a return authorisation, please email: accounts@pipelagging.com

Once approved, we will provide you with official return instructions.

Return Address

Once you have obtained your official authorisation, please ensure you send the return to the following address:

Pipelagging

Unit 15 Wharfside Business Park

Irlam Wharf Road

Irlam Manchester

M44 5PN

United Kingdom

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item is faulty, or

  • We have sent the incorrect product.

If requested, we can provide a return shipping label. The cost of this label will be deducted from your final refund.

Restocking Fee

Items ordered incorrectly or surplus to requirements may be subject to a restocking charge of up to 20%, where permitted by applicable law.

This fee will not apply if the item is faulty or the incorrect item was originally supplied.

Non-Returnable Items

For safety and operational reasons, we cannot accept returns for:

  • Products cut to size.

  • Custom-made or special-order items.

  • Items that have been installed, used, or modified.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.

Please email accounts@pipelagging.com and include:

  1. Your order number.

  2. Clear photos of the issue.

Failure to report issues within this 48-hour timeframe may affect your eligibility for a refund or replacement.

Refunds & Credits

Credit or a replacement product will only be issued upon receipt and Pipelagging's formal acceptance of the returned or faulty items.

Once your return has been received and inspected, we will notify you of the outcome.

  • Approved Refunds: Will be issued to the original payment method.

  • Processing Time: Processing will occur within 10 business days of approval.

  • Banking Delays: Your bank or card provider may take additional time to clear the funds. If more than 15 business days have passed since your return was approved and you have not received your credit, please contact us.